By engaging with Valley Victory Finance or submitting information via this website, you give us permission to collect, use, hold and share your information between various parties following an initial enquiry. Our Privacy Statement explains our privacy practices. If you do not provide us with consent or accurate information, your finance application cannot be submitted to our suppliers for consideration.
For the purposes of this Privacy Policy:
“us/our” means Valley Victory Finance, its related bodies corporate (as defined by the Corporations Act 2001).
“you/your” includes the borrower(s), any guarantor(s), and any person who holds office in an entity which is an applicant.
“your information” refers to details about you or your entity (such as name and contact details), and your credit history (such as type and amounts borrowed, default information), whether true or not.
“suppliers” includes banks, building societies, mortgage originators, mortgage managers, credit unions, lease brokers, mortgage and insurance providers, or other service providers.
Your Privacy
We use cookies to provide proactive support, enhance navigation, analyse site usage, and assist in marketing efforts. In certain countries, by continuing to use this website and navigating to a different page, you agree that you have read and consented to the use of cookies.
Collect and Use of Your Information
Valley Victory Finance operates as an Authorised Credit Representative (No. 521830) and may collect, use, and share your information as outlined below…
Read More
Provided that you sign our Privacy Statement, you allow us to:
- Collect your information to verify your identity in accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, relevant property laws, and the National Consumer Credit Protection Act 2009, where applicable.
- Collect your information directly from you or through authorised third parties.
- Collect information for specific purposes, which may include sensitive information such as health information or information about vulnerabilities you disclose, where this is relevant to your application.
- Collect and use your information to:
- provide credit advice and submit your application for credit to our suppliers;
- identify and communicate products or services that may be of interest;
- manage customer relationships;
- fulfil internal reporting and compliance obligations;
- support system development and testing; and
- establish customer programs.
- Share your information with aggregator partners who maintain contractual relationships with our suppliers.
- Share your information with other suppliers, mortgage insurers, brokers, accountants, lawyers, or real estate agents in connection with your application.
- Provide or seek your credit information to or from a credit reporting body to assess your application.
- Provide your information to government agencies or other parties where required or authorised by law.
- Share your information with service providers or contractors (for example, call centres, printing houses, IT providers, marketing agencies), some of whom may be located overseas.
- Disclose your information to third parties for marketing (unless you opt out) or in connection with potential changes in business ownership.
- Hold or process your information on servers located overseas for storage, reporting, or testing purposes.
Further details on Valley Victory Finance’s Privacy Policy can be obtained by contacting us:
📞 Mobile: 0411 270 885
📧 Email: dale@valleyvictoryfinance.com.au
📍 Address: Level 15, 412 St Kilda Road, Melbourne VIC 3004
Complaints
We aim to deliver the highest level of service. If you are dissatisfied with how your personal information has been handled, the following steps are available:
Step 1
Most complaints arise from miscommunication and can usually be fixed quickly. Please contact your broker first and express your concerns.
Step 2
If the issue is not resolved within 5 working days, it will be escalated through our internal complaints process to our Complaints Officer:
Complaints Officer
Valley Victory Finance
📞 Mobile: 0411 270 885
📧 Email: complaints@loanworx.com.au
📍 Address: Level 15, 412 St Kilda Road, Melbourne VIC 3004
We aim to resolve complaints as quickly as possible. A written response will be provided within 45 days.
Step 3
If you are not satisfied with our response, you may escalate the matter to the external dispute resolution scheme at no cost to you:
Australian Financial Complaints Authority (AFCA)
📞 1800 931 678
📍 GPO Box 3, Melbourne VIC 3001